Operations Analyst

Operations Analyst

Competition Number: 25901
Primary Work Location: Waterloo Service Centre*
Posting Status: Internal & External Job Posting
Salary Range: $65,838 – $82,295 (Band I)
Number of Positions: 1 (Current Vacancy)
Employment Group: Staff Association
Job Status: Regular Full Time
Hours of Work: 35 hours per week

Posting Release Date: August 17, 2026
Posting Closing Date: August 26, 2026

Why work with us:

The City of Waterloo is a rewarding place to work. Each day, you will support and/or participate in the delivery of services that impact residents of this city, making it a great place to live, work and play for everyone.

Home to two world-class universities, a top-ranked college, a tech ecosystem, entrepreneurs and small businesses, there is a readiness to do things differently in Waterloo. Our vision is to be a leader in sustainability and to build a future-ready community for all. We are committed to workplace wellbeing and providing an inclusive, safe and enjoyable work environment.

For more information about the City of Waterloo’s Strategic Plan, Vision, Values & Guiding Principles, please click here: City of Waterloo 2023-2026 Strategic Plan.

What we offer:

Supportive and caring organization that promotes respect, inclusivity, sustainability, health, safety and wellness.
Dedication to the organization’s commitment for Reconciliation, Equity, Accessibility, Diversity and Inclusion through ongoing training and access to related programs and workshops, opportunities to connect with others around topics of social justice and equity, and opportunities to be involved with the initiatives that guide this corporate journey.
A commitment to environmental sustainability as demonstrated in many plans and policies. For example, we are working towards reducing our corporate greenhouse gas emissions to net-zero by 2050, with real progress underway.
Certification as a Living Wage Champion with fulsome employer-paid benefits package (extended health and dental care), including paid sick days, long-term disability, life insurance, Employee and Family Assistance Program and Maternity/Parental Leave Top-Up.
Defined Benefit Pension Plan (OMERS) eligibility for all employees.
Up to 10 paid Reservist Leave days per year, with single contribution OMERS buyback option for any unpaid time.
Flexible work schedules, paid vacation and personal days, and the opportunity to bank overtime.
Easy and sustainable commuting options through the TravelWise program, which offers public transit discounts and a dedicated carpool network for employees.
Substantial internal and external training and development opportunities along with opportunities to get involved and give back to the community.
Enjoyable employee-wide events, activities, site visits, BBQs to connect with co-workers.
Complimentary FitPass for access to leisure, swim, and fitness drop-in programs for employees and family members.

…And so much more!

What you will do:

Reporting to the Manager of Transportation Operations, your primary responsibilities will include, but are not limited to, the following:

Working closely with Operations staff to retrieve, track, organize, and analyze operational data to produce reports that can support effective workforce planning, route optimization, and equipment and material utilization.
Administer and maintain Transportations Geotab Automatic Vehicle Location (AVL) system, including troubleshooting hardware and software issues, and maintaining data integrity.
Assisting the Operations team with the preparation and submission of key performance indicators to the Province, various ministries, and for internal business planning.
Collecting, compiling, analyzing and reporting on winter salt and liquid de-icer usage for reporting to the Region of Waterloo, the Province, and other agencies as required.
Preparing presentations and reports for divisional management, Council, City staff, and the public regarding proposed or implemented technologies, procedures, legislation, and operational initiatives.
Ensuring the accuracy and integrity of operational data and records.
Preparing maintenance route maps, road patrol maps, forms, charts, and other technical drawings.
Assists in the development of maintenance work schedules, operational programs, and field method studies to evaluate current practices and identify process improvements.
Reviewing development applications and engineering drawings and provides operational comments and recommendations.
Assisting supervisors with the creation and maintenance of operational mapping and coordinating GIS requirements with GIS staff.
Monitoring operational productivity during winter events and providing timely reports to management and supervisors; participating in overtime and after-hours support during snow events, as required.
Coordinating monthly salt inventory measurements within the salt dome.
Providing historical operational records to Risk Management staff and the Waterloo Region Insurance Pool to support insurance claims investigations.
Troubleshooting, testing, and monitoring equipment-mounted computerized spreader controllers and AVL devices to ensure proper operation and accurate reporting.
Monitoring changes to the Minimum Maintenance Standards for Municipal Highways, Ontario Traffic Manual Book 7, and applicable construction safety regulations, and advising management of impacts.
Coordinating and administering the annual sidewalk condition assessment program, including training seasonal staff.
Reviewing and approving invoices related to the City’s annual line painting contract, AVL systems, radios, and associated services.
Remaining current on emerging technologies and best practices related to summer and winter road maintenance and participating on committees and working groups as required.
Delivering the classroom component of the Snow Fighter Training program to Transportation Operations staff.
Assisting in the development, review, and maintenance of Standard Operating Procedures (SOPs).
Other duties as assigned.

What you will bring:

A minimum of two (2) years of related experience in transportation or road maintenance operations, with a three (3) year post-secondary diploma in Civil Engineering Technology or a related field. Equivalent combinations of education and related experience will be considered.
Must possess a Certified Engineering Technologist (C.E.T.) designation or be currently enrolled in the process of obtaining the designation.
Thorough knowledge, understanding and application of Minimum Maintenance Standards for Municipal Highways.
Strong working knowledge of Microsoft Office (e.g., advanced level of Excel), Geotab, GIS, work management systems (Maximo and ESRI products), AutoCAD, ArcMap, Burnside Mobile and financial systems (PeopleSoft).
Experience with data analytics and dashboard development (Power BI or similar).
Experience administering, troubleshooting, and analyzing data from Automatic Vehicle Location (AVL) and GPS fleet management systems (e.g., Geotab), including vendor support, and operational reporting.
Thorough knowledge of road maintenance practices, equipment, materials, and techniques, including winter maintenance operations.
Strong analytical and research skills to support business case development, operational improvements, and resource planning.
Comprehensive knowledge of the Occupational Health and Safety Act and associated hazards related to municipal road operations.
Knowledge of applicable provincial legislation, municipal bylaws, policies, and industry standards related to road maintenance.
Excellent written communication skills with the ability to prepare accurate technical reports, presentations, and correspondence.
Familiar with computerized maintenance management systems to monitor costs, performance, and asset management.
Demonstrated project coordination experience with the ability to build effective working relationships with internal and external stakeholders.
Experience leading projects and ability to liaise with a variety of internal and external partners
Strong communication, interpersonal, and customer service skills with the ability to effectively interact with Council, City staff, contractors, external agencies, and members of the public.
Valid MTO ‘G’ class driver’s licence in good standing with access to reliable transportation for business use purposes is required to perform the job.
A passion for promoting and maintaining a healthy and safe workplace and the ability to work respectfully and effectively in a team environment.
Strong commitment to delivering quality customer service.
Demonstrated commitment to Reconciliation, Equity, Accessibility, Diversity and Inclusion.

What we will require:

A Criminal Record and Judicial Matters Check satisfactory to the City.
Proof of your current and valid certificate(s), licenses and/or educational qualification, if applicable.
Ability and willingness to travel between worksites and meeting locations, as necessary, utilizing reliable, safe and efficient methods of transportation is required to perform the job.

*Please note: Hybrid work eligibility will be in accordance with the City’s Remote Working Procedure and Application Process.

Be You @ Waterloo (Our Commitment to Diversity, Equity, Inclusion and Belonging):

The City of Waterloo acknowledges that our work takes place on the land traditionally cared for by the Haudenosaunee, Anishinaabe and Chonnonton Peoples, and is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. The City is dedicated to advancing the organization’s commitment to Reconciliation, Equity, Accessibility, Diversity and Inclusion and to reducing barriers to employment opportunities. Applications from members of historically underrepresented groups, including Black, Indigenous, racialized communities, women, persons with disabilities and members of 2SLGBTQIA+ are encouraged for positions at all levels within the organization. Candidates from historically underrepresented groups are encouraged to self-identify in their application.

Accommodations are available throughout all stages of the recruitment process in accordance with the Human Rights Code and other applicable legislation. We encourage applicants to access support(s) that may be needed. To request accommodation during the application process, please email recruitment@waterloo.ca, quoting the position and competition number. Applicants advancing to the next stages of a recruitment process will be provided with additional opportunities to make their needs known.

Our use of AI during recruitment:

Our applicant tracking system includes artificial intelligence (AI) features, such as tools that highlight relevant work history or suggest potential job matches. These features are built into the system and may be visible to staff. AI does not make any screening or hiring decisions, and all decisions about interviews and hiring are made by City staff in accordance with applicable City policies and procedures.

Staff Association:

Qualified and eligible City of Waterloo Staff Association applicants will be considered first for this posting.

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